Return & Exchange
At Bree & Lucca Co, we want you and your pet to be satisfied with your purchase. If for any reason you've changed your mind or are dissatisfied with a product, our return and exchange policy is designed to make the process smooth and reassuring. We believe that having a clear and customer-centric policy is essential to build trust and confidence in your shopping experience.
We strive to provide a seamless and hassle-free return or exchange process, ensuring that you can shop with peace of mind. We want to ensure that you and your pet have a wonderful experience with our luxury pet accessories.
Return & Exchange Policy
For a refund, item must be unused and in same condition in which was received.
*Returns can be made within the first 30 days from the original shipping date
for a full refund minus shipping cost.
*We do not accept returns after 30 days.
Refunds are issued in the original form of payment within 5 days of receipt of return merchandise .
Customer is responsible for paying return and exchange shipping costs unless we sent incorrect or damage item in which we will provide a shipping label.
If you which to exchange an item for a different color or size it must be new and unused.
please contact us at support@breeandlucca.com
Include order number and details of why the exchange along with the new item you would want.
If item on stock we will be happy to process an exchange for you.
You will be responsible for the cost of shipping on the return item and for the new item you request.